Simplified • Streamlined • Optimized

We Architect the Future of Enterprise Work

Elite ServiceNow expertise combining executive-level strategy with technical mastery. From foundational data integrity to custom business applications, we deliver results without the chaos.

30%
Avg. Ticket Reduction
40%
MTTR Improvement
12
Week Transform
100%
OOTB Aligned

Focus Areas That Drive Results

IT Service Management

Enterprise-scale ITSM implementations, Service Portal design, and automated incident routing. We build service operations that agents actually want to use.

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Strategic Integrations

Seamlessly connecting your enterprise ecosystem: Azure AD/Entra, Jira, Slack, Okta. ServiceNow becomes your central nervous system.

🛡️

Platform Governance

Technical debt audits, upgrade readiness assessments, and OOTB restoration. We ensure your platform stays healthy and future-proof.

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Process Automation

Reduce manual overhead via Flow Designer and Virtual Agent. Leverage AI capabilities while maintaining human oversight and data privacy.

Configuration First

We prioritize Out-of-the-Box functionality to ensure seamless future upgrades.

OOTB Restoration

Build for the next upgrade, not just the current one. Reduce customization debt for long-term platform health.

No Hard-Coding

Strict adherence to System Properties over hard-coded values. Clean, maintainable code standards.

The Configuration First Mandate

The hidden cost of over-customization: upgrade blockers, process drag, and fragile code that breaks with every update. We architect differently.

  • Precision Planning
    Discovery workshops mapping vision, governance, processes, and technical foundations before a single line of configuration.
  • Agile Delivery
    2-week sprints with Friday demos. Complete transparency into progress, blockers, and results.
  • Outcome Focused
    Success measured by business KPIs like MTTR and CSAT, not just technical Go-Live dates.

ServiceDesk Modernization

7,000+ Users. High Volume. Real Results.

Challenge: Legacy ticketing with manual overhead • Solution: Self-Service & OOTB Alignment

30%
Reduction in Ticket Volume
+46
Increase in NPS Score
40%
Reduction in MTTR

"EliteNow Consulting didn't just give us a new tool; they gave us a new way of working."

— Director of IT Operations

Ready to Architect Your Future?

Let's discuss how EliteNow Consulting can transform your ServiceNow instance from technical debt into strategic advantage.